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Company:
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Convergys Corporation |
| Job Title: |
A Customer Service Associate |
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Job Category:
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CALL CENTER/BPO [ View All CALL CENTER/BPO Jobs ] |
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Job Details (Description / Specification):
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Responsibilities:
A Customer Service Associate for a Satellite TV program gives product information and an opportunity for product upgrades, special offers and discounts. They are responsible for providing advice on products and help customers in their selecting the best service plan for them.
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Skills Required:
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Requirements:
We are looking for candidates with:
* A college degree of any course
* Strong command of the English language
* Good communication skills
* Familiarity and proficiency in basic computer operations
* Previous call center experience (advantage)
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to deliver information at customer's knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Strong customer service orientation.
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Employment type:
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Salary:
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Negotiable |
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| Other Information |
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Degree:
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Unspecified |
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Experience (year):
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Unspecified |
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Job Location:
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Philippines |
| Other Informations: |
isit Alabang Recruitment Center: Block 44 Nothgate Cyberzone, Alabang-Zapote Road, Alabang, Muntinlupa City (near Bellevue Hotel and Festival Mall) from Mondays to Fridays, 8:30 AM to 4:30 PM |
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Post Date:
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07/29/2010 |
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| Contact Information |
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Company:
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Convergys Corporation |
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Contact Email:
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jobsph@convergys.com |
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